After a long day at work, I was ready to kick back and relax, maybe catch up on my favorite show. But just as I settled in, JB walked in, phone in hand, looking like he’d just seen a ghost. He handed me the phone without a word. On the screen, our first-ever 1-star Google review blazed in all its glory: “SCAMMERS. Run as fast as you can!! No integrity at all!!” ๐ฒ
So much for unwinding.
Of all the things someone could say, accusing us of lacking integrity? That one hit hard. I mean, Iโll admit, I can be a little short-tempered now and then. ๐ And JBโฆ well, heโs never met a snack he didnโt like. ๐ท Sure, maybe his love for food can sometimes slow him down a bit, but scammers? Come on! I’d lose my Real Estate License faster than JB can devour a bag of chips.
As for integrity? I was nearly speechless. Nearly. But when someoneโs lashing out because theyโre upset about something entirely out of our control, I find my voice pretty quickly. This person couldnโt get approved for a mortgageโfor two years. And thatโs our fault? Seriously?
In a world already brimming with negativity, getting slapped with such harshness despite our best efforts felt like a punch in the gut. But then, it dawned on me. This person, unintentionally, handed us a gift. Their scathing review gave us the chance to shine a light on what truly matters to us: putting the client first. Our clients are the homeowners selling their property, and itโs our responsibility to ensure we bring them qualified buyers. ๐
So, I took that negativity, and I flipped it on its head. โจ And the best part? Google agreed. They saw the review for what it wasโpure hateโand removed it. ๐ Talk about a win!